Aptive Environmental Reviews

“NEVER USE THESE GUYS ---- Take a look at how poorly we were treated and then the underhanded deed they did. We signed up with Aptive Environmental in May of 2022, they asked for $145 for the initial service and required us to sign up for a year commitment prior to doing any work. (at $200 for the year) I agreed. They sprayed our property on May 9th 2022. And let us know that since we were signed up for a year, that we can have them come back and spray at any time that we need it. We needed it on Tuesday June 7th. Our kitchen counter was overrun with ants. I called Aptive to ask them to come out as soon as possible because this invasion was so bad that it was practically an unlivable situation. No one answered the phone. I left two messages that day but didn't get a call back. They instead, responded with a text saying they couldn't be out until June 10th. This was entirely unacceptable. I left two more messages letting them know that this was an urgent need. I didn't hear back from them. Friday the 10th comes, and instead of them coming out on June 10th, they sent a text saying they would not be able to come out until June 15th. This was beyond unacceptable. I called them and told them not to bother and to cancel our contract. They said that whether the technician comes out or not we would still owe the $200. I argued that because they hadn't been able to live up to their end of the agreement that I don't owe the $200. They kept insisting because I signed the agreement form that I owed them $200 no matter what. I told them go ahead and charge the $200 and I'll dispute the charges when they show up. That was the last I heard from them until November 15th when... I RECEIVED A NOTICE FROM A COLLECTIONS COMPANY CALLED A.R.M.!! WHAT!?!? How can they be that shady? Just despicable. They didn't do the honorable thing which would have been to apologize and cancel the contract. They didn't try to bill us, even though they had our credit card on file. (Probably because they knew I would dispute the charges and most likely win) Instead, they did something very underhanded (and possibly illegal) and sent the account to collections. (Thus an attempt to hurt our credit rating rather than trying to either charge off the balance or call us and attempt to resolve the issue.) NEVER EVER EVER EVEN TALK TO THESE GUYS!!!!!”

“For all of the high-ratings for this crooked company, I honestly believe they are paid trolls, luring the unsuspecting, hard-working, home owner to a company that is about as legitimate as the extended warranty folks blowing up your cell phone during lunch. They send the "nice kid" to your door for a pleasant conversation and sales pitch, with the "Since you've been so nice, I will give you our special, friendly, discount" - and when you take the bait (we got us a live one!) they will lock you into a binding agreement you have to pay hundreds of dollars to get out of... and oh yes, you will pay. Then, they later send "Chuck" to your door; no uniform, looking like his parole officer just cleared him to work in your neighborhood (don't let these people into your homes!), carrying a six dollar sprayer from Harbor Freight, who then proceeds to sprint around your home as though chasing a rabbit, haphazardly spraying "chemicals" into the air, then disappears within ten minutes (don't think I'm exaggerating!). Then a week later you get billed for hundreds of dollars for this "service". Worthless, cheap, scammy, smarmy - shall I go on? You have been warned; so, if you read this and still go with Aptive, it's all on you, sucker.”