Columbus Worthington Air Reviews

“STEER CLEAR from these guys! Do not trust them. Columbus Worthington Air tried to SCAM us into buying a new furnace when we only needed an easy repair. Their technician came to fix our furnace that had stopped working on Nov. 22nd. After a brief examination of the unit, James told us we had a cracked heat exchanger and that it would cost over $1600 in labor to fix (the part was covered by warranty). James recommended we not repair the unit because if we did the repair, the unit would probably just break again. James said the only real choice was to replace the unit. We asked him to just fix it (we had no heat and could not afford a new unit). He then told us it would take up to four weeks to get the part. (Our heat was out on a freezing day and he left us with the possibility of heat within 4 weeks - seems pretty thoughtless and detached to me). He strongly pushed the purchase of a new unit - over and over and over again. We chose the repair and he left -never to be heard from again. Neither James nor Columbus Worthington Air have called us to follow up and schedule installation of a new heat exchanger. We found another company (Custom Air) to fix the unit. They said that the heat exchanger was not cracked and that the first technician could not have even examined the heat exchanger in the short time he was here. Custom Air fixed the unit for about $200. Custom Air was fast, friendly , trustworthy and they did the job! We do not recommend Columbus Worthington Air. Don't waste your time. SCAM!!! They are not trustworthy, and they just want to sell, sell sell.”