Integrity Air Conditioning & Heating, LLC. Reviews

“I am so sad to write a negative review but I hope it spares someone the stress this company has put me through since Feb.10. I am the legal guardian of a loved one who is incapacitated. Their furnace broke a few times this winter and their live in aide called a separate company who kept coming in to replace parts but urged her to replace it as it will continue to break and there is no reason to keep putting band aids and money into it. When I became my loved ones guardian, due to her former guardian being hospitalized with severe complications from Covid-19, (eventually receiving double lung transplant) I learned she had an account with American Home Sheild. After calling AHS they contacted Integrity Mechanical. Right away I had trouble getting in touch with Dave due to his voice mail always being full. Eventually we spoke and I explained the situation and sent him the invoices and recommendations from the previous company. He looked at my loved one's furnace and said he would put in an order for them to replace it even though it is currently working, because of its history. He was polite, kind, and I felt like he had intentions to do what he said he would. Well... this started Feb. 10th. Today is Tuesday April 13th. Please see the pictures of text conversations of me asking Dave for the status of the order. If it was put in etc. I had to text because he rarely answered phone and voice mail was always full. Home shield called him again today (4/13) and he told them he wasn't putting in a request for a replacement because the furnace is currently working. It seems like Dave is spending time in Florida and I wish him the best there, but I wish he told me from the start that he wouldn't be putting in the request so that I could have resolved this in a better way.”

“I can’t rate the company as I never made it past the receptionist.I guess I made a mistake when I asked her if she was having a bad day and said she wasn’t very nice . Could I please talk to someone else. Now I’m blocked can’t talk to anyone about getting service. Go figure!”