Moving Depot USA Reviews

“It was the good experience we could have hoped for! They packed and unpacked all of our furniture at twice the speed the movers did when it was first delivered. They take care of our items and packed everything we needed help with. We were a bit nervous as we had to shift a large amount of items from one 4 floor walk-up to another 5 floor walk-up, but the men did a phenomenal job. Kind, hardworkers who did a great job.”

“A month ago I used this company. I would like to point out that they came on times, the service was excellent and honest, and the materials they used were really good. Everything arrived intact in time for the destination. Very smooth move!!! Thank you Moving Depot, you are amazing. I will definitely use their service again. Keep clime and succeed.”

“Moving depot USA is reliable and very professional. Most important they are so very Honest. Their representatives explained the process, provided me with a packing material cost and their phone estimate did not increase. My belongings were delivered on time and in great condition. I would recommend using them every time.”

“I have moved locally. Moving team arrived on time and did an amazing job of packing and moving my house. Starting within phone call to their office I received very competitive moving quote and it didn't changed at the time of billing. This company provides the best moving services at very reasonable rate.”

“Finding honest movers is like searching for a needle in a haystack!! I can honestly say that I used them twice and they are honest professional and have a great customer service. I am really hoping not to have to move again but will for sure recommend them to people I love.”

“We did a relocation from Chicago to Florida and we used moving depot , the move was smooth, the customer service was very helpful and nice, and our furniture came on time . Highly recommend. Definitely will used again.”

“We recently moved from Chicago to Florida ,and the relocation was smooth due to the fact that moving depot did an excellent job , the movers was Profesional , our staff came on time .. highly recommend”

“This company is amazing, honest and has really great prices. They moved me and helped me during such a stressful time and it made it so much easier. I definitely recommend !”

“I had an amazing experience with this company, the crew was very professional and polite, Great customer service, Highly recommended”

“Excellent moving company this is. Workers were polite and active. They shif our home without wasting the time. Highly recommended.”

“A Great Moving Company with exceptional Service. Polite very professional and kind. I will recommend them to any one”

“Sam and the crew did A great job. There customer service was very helpful. Highly recommend.”

“Great Service great price highly recommended, was on time, very professional.”

“Loaded carefully on truck on time. Great work, these guys moved entire house so quickly. I'd highly recommend them for moves.”

“This company showed up in a rental truck to pick up our furniture. They then after loading most of our stuff told us that we did not have enough space purchased, and sold us more space. There were 2 motorcycles in our move that we bought extra space for(200 cubic feet per bike) so that could have nothing placed on top of them. They picked the motorcycles up on a second day as they did not have room the first day(also in the Enterprise truck). When the moving van showed at our new house with our belongings stuffed inside the motorcycles were buried in the middle of the load. Items were broken and some missing the bikes have much damage to paint and chrome. All in all I would tell anyone to stay clear of this company and if not then make sure that you buy insurance from a 3rd party if they can offer any.”

“This company showed up in a rental truck to pick up our furniture. They then after loading most of our stuff told us that we did not have enough space purchased, and sold us more space. There were 2 motorcycles in our move that we bought extra space for(200 cubic feet per bike) so that could have nothing placed on top of them. They picked the motorcycles up on a second day as they did not have room the first day(also in the Enterprise truck). When the moving van showed at our new house with our belongings stuffed inside the motorcycles were buried in the middle of the load. Items were broken and some missing the bikes have much damage to paint and chrome. All in all I would tell anyone to stay clear of this company and if not then make sure that you buy insurance from a 3rd party if they can offer any.”

“I am only giving a 2 because the pick-up part of my move went okay. There has been no other communication generated from the company. It takes multiple calls and emails to reach "Kay" who is rude, unhelpful, and disdainful. She gives the total sense that she could care less. In the mean-time my belongings haven't been shipped and its been 30 days since they were picked up from my home. Its not over yet, but so far, a horrific experience.”

“RUN AWAY FROM THESE CROOKS! DO NOT MAKE THE SAME MISTAKE I AND SO MANY OTHERS MADE!! ALL OF THE "GREAT" REVIEWS ARE FAKE! Where to even begin.. This company deserves negative stars. We moved from Chicago to Phoenix. We called Alliance and they gave us a great price, they even beat all other prices we had gotten. The day of the move the movers almost doubled what was quoted. This is when we learned that Alliance wasn't moving us, Moving Depot USA was. We had to leave a lot behind because of the price increase and still ended up paying almost double of what we were quoted. At the time that we called them for pricing, it was stated to us that it would be 7 - 14 days before our belongings would arrive. They picked up our stuff on August 26, 2020. We arrived in Phoenix on September 1st. When we got to Phoenix we called to speak to a manager regarding the price increase. We called several times on the road to Phoenix but had to leave messages that were not returned. When we finally got a hold of someone, we were told that the price was increased because they claimed we had way more stuff than what we told them over the phone, not true at all. BTW, the woman on the phone was so sarcastic and rude. So, we asked for a list of items that they claimed to have moved for us. First thing on the list was a freezer. We do not own a freezer. Next was chairs, night stands, shelving units and a clothing wardrobe which I do not own. The chairs, night stands and shelving units were left in Illinois. I had to have my friend take pictures of everything we left behind and then send to these people to prove it wasn't on the moving truck. Natalie B. was suppose to call us back with a different quote, we're still waiting. Then on Sept. 11 we get a phone call stating that we will get our delivery in roughly 10 BUSINESS days. They wanted us to call on Monday Sept. 14 to get a more precise date. On Monday Sept. 14 we get a call at 6am that the movers will be here in the next 4 hours. They didn't even have an address to go to. Then 20 minutes later we get another call from the driver, now they'll be here in the next 2 hours. So, driver gets here. We asked to see our belongings because we had been reading all of these horrible reviews and we want to see if our stuff is OK. Nope, they will not open the doors to the truck until we give them another $800+ payment. My husband called Alliance who said call Moving Depot USA. This woman named Kay Smith was completely ignorant towards my husband and had the audacity to THREATEN and yell at him, she said "Come up with the money or I'm going to tell the driver to leave and then you'll owe double plus storage costs!" We paid it to get our belongings. As soon as the driver opened the side door to the truck parts of one of our rubber maid totes fell to the ground. They unloaded everything. I was talking to the driver who kept apologizing for the way our stuff looked. Our TVs were busted beyond repair. We put so much bubble wrap around them thinking they would be safe. One of them looked someone kicked in the screen. Sentimental items shattered. Plates, cups, pictures broken. All was bubble wrapped. He said he didn't pack it, Moving Depot USA did. You can see in the pictures how tightly they pack boxes and totes. It's easy to see how things get crushed. He didn't even work for them! He was driving for his own company. He told me that he delivers for many moving companies and that Moving Depot USA is one of the worst he's seen. Here's a kicker our stuff went from Chicago to Florida and then to Phoenix. Who knows where else in between. Kay Smith is in the Florida location, I believe the same for Natalie B. She (Kay) claims to be a manager and maybe she is but she shouldn't be. She's rude and ignorant, just nasty. The same for Natalie B. Actually, I kind of feel a bit sorry for them. People who are living a good life, their best life, do not treat people like this. It is sad. Sooo, I'm posting pictures. And those who need to be made aware of this company, have been. STAY THE HELL AWAY FROM THIS COMPANY!”

“The absolute worst, incompetent, unreliable, unprofessional, unfit and unskilled moving company ever! This useless moving company was sprung on me by default! I origianlly had my contract with 3 brothers which unbeknownst to me contracted this horiffic company (moving depot) to pick up my belongings. When they arrived I was shocked like who are you all,and upset but I need my belongings needed to be moved ASAP from indiana to north carolina because I havd already been waiting weeks to be moved, I already signed a contract and paid. They charged me and extra 371.00 stating my items were over weight. That was the first disappointment because it was B.S. and their way of getting more money. They didnt have a scale. Plus i sold most items I listed to be moved such as my bed, mattresses, dining table and chairs. Then they packaged the big items which included a 55in an 75in tv, tv consolde, desk and chair, dresser, two nightstands, and two standing tall leaning mirrors. I packedged all of my clothes, shoes, kichtenware, and household accessories. Now in my contract I paid extra because the delivery address had stairs. And the contract that I have and they have cleary states that. So when my items arrived LATE they charged me an extra 175 for stairs or they wouldn't unload the truck...mind you this is a whole other company called america's best movers, here comes more B.S. I called SHERRI at the office and she acknowledged I paid for stairs but now this is thier fee! What a complete joke! Then and the movers unpacked all the items that the company (moving depot) packeged up upon departure from Indiana. Two broken tv's, dented and scratched up dresser, broken desk, broken tv console, one missing standing tall mirror, and 4 missing boxes! Americas best movers stated they recieved my items like this, and they noticed i was 4 boxes short...everyone put the blam on each other...but my contract was with moving depot not americas best movers so I followed up with moving depot. And this despicable company wants to settle for 100.00. What a joke. A bunch of clowns who will only change their name and phone number every couple of months or years to stay in some sort of business. I spoke with the so called rude owner and Sherri and honstley they are all a joke. Keep the 100.00...trust me I will get whats owed to me. STAY FAR AWAY FROM THIS COMPANY. DONT FALL FOR THE LOWER RATES, THEY WILL ADD ON FEES ONCE THEY PICK UP YOUR ITEMS FOR ANY REASON!”

“ZERO STARS. We moved cross-country with Moving Depot. The order took 3 weeks to arrive, with poor customer service in between. We are missing 7 items of substantial value, and had 3 items damaged to the point of not being usable. We also received items not belonging to us, which I noticed after I fortunately opened up the box. When I said this to the L.A.-based mover from Professional Moving Company who unloaded our items from the truck, he said that this mix-up of people's belongings "has happened during our last few moves." I asked them to remove the items, and when doing so they also took an item that did belong to me - but it was broken (a glass table top to a coffee table). I caught this as he was bringing the item to the truck, and fear he was taking it because he did not want me to see it had broken. The mover also stated that many items had been broken during their last few moves. The movers were also unwilling to dissemble our couch (it comes apart into two pieces, we have moved with it several times), and therefore did not bring it into our apartment. They instead told me I'd have to leave it on the sidewalk to sell it. We reached a compromise to put it in the driveway, but now I will need to hire another mover to bring up the couch. When I complained about the service, the movers would not let me replace the cash I had given them with a cashier's check. I was told I still had to pay the full amount, even though I did not receive many of my most valuable items and the couch was not brought to the apartment. They offered no recourse, saying I'd have to bring it up to dispatch. They also made a racist comment about the workers from dispatch, which I found offensive. Missing items: large wood dining room table, half of our wood entertainment system, large flat screen TV, Peloton bicycle, king-sized mattress, guitar Damaged items: Stainless steel trash can, glass top for a side table, serving bowl”

“The team who showed up to my Illinois house seemed fine but communication from then on was poor. I called twice a week for two weeks asking for a delivery date and was never given one. I woke up to a phone call on Sunday, Aug. 9, 2020 to a phone call saying the moving team was five minutes away from our Texas condo. We never received an email or phone call with a delivery date and had to scramble at 7 am to get ready for our furniture. Once the furniture was delivered it was discovered by the movers that the legs and drawers on my antique desk were broken off and my antique piano bench was shattered beyond repair. Three boxes of kitchen items were never delivered and our five foot family Portrait that was professionally mounted and framed was completely gone. I am still fighting this company to find my items. Finally, to add insult to our experience the driver came back after delivery stating we owed an additional $700 for the transfer of our items from a semi to a box truck. This charge was never discussed and we refused to pay it. He came back three times and pressured us while I was crying uncontrollably over the broken antiques and loss of a precious family portrait. We complained to the company and were told “after their investigation” that the extra $700 was a “mistake” on their part as our items were never transferred from a semi to a box truck. I have received no help locating my items and no offer of compensation. DON’T USE THIS COMPANY EVER!”

“Our pickup went very smooth. Everyone was professional, friendly, loaded everything in a timely manner. That's where the service ends. It took a total of 32 days to receive our delivery. Ladies in office are rude didn't even know where our stuff was let alone a delivery date. The day our stuff arrived we were told they would be there at noon and made special arrangements to be there. They showed up after 2:30! The driver was extremely rude.wanted my husband to sign paperwork before one box was unloaded. After our poor service with dispatch, we did research and found that they have horrible reviews and several complaints with BBB. Unfortunately, the broker we signed with did not disclose they were only a broker and did not tell us who would actually be moving our stuff, I would have NEVER used them based on their reviews. Everything claimed happened to us. MOST of our boxes were damaged, even crushed! Contents spilling out. Several broken items, some irreplaceable. Damaged furniture that had been wrapped in blankets, blankets torn from damage. Driver was yelling at my husband when he was documenting damage on paperwork, and swearing about my husband to his partner in another language, which my husband understood unbeknownst to them. Until he said something.. HORRIBLE EXPERIENCE! DO NOT USE THIS COMPANY!!”

“Worst possible experience of my life. Almost all of my items were damaged. No one was helpful when I stated my delivery and elevator timeframe on every phone interaction. My items were held for 7 days, and company would not tell me where. My dresser and nightstand had been searched through. I had meds in my nightstand and when that was delivered, the bottle was under the drawer, clearly the nightstand had been flipped around. The manager was insanely rude. The company was to deliver my things within 24 hours of finding out I had left meds in my nightstand, and she flat out said that the dispatching company didn't notify them "because guess what, they don't care." They had young kids deliver my things and they didn't give me paperwork or go through the delivery inventory, so the company refused any reimbursement. Save yourself the headache and stay away.. they don't even deserve one star for a rating. Read the BBB reviews on this place.”

“Picked up one day late from confirmed date and delivered to destination 2 weeks earlier than we requested. Several pieces of furniture broke. Boxes damaged and 4 missing boxes. Poor Customer Service... promises of callbacks that are never returned. I gave Customer Service Rep a detailed list of what I am missing. This included all pots, pans and backward. Utensils & vintage cookie cutters. Southwest pictures, WW bathroom scale and colognes and perfumes. Most expensive item was our Sony 400 disk player in original box. Told by CS Rep that boxes have been found, but she would call back after warehouse sends her a list of items so she can go over it with me. This has been going on for over a month. Today she gave the same story and has promised to get pictures to send me. In the meantime, most kitchen items have had to be replaced so that we could eat at home. Never ever use this company!!!!”

“DO NOT EVER CONSIDER USING THIS COMPANY. This was the worst moving experience I've ever had. First of all, I specified a service that guaranteed delivery date and that never happened, so I ended up paying an extra $2000 in hotel charges while waiting for my furniture to show up for 10 days, which was half of the cost of the move itself. I could've just bought all new furniture. Then, when it finally arrived, several large items either damaged or straight up missing due to lack of care in the packing and transport process. I've had 4 interstate moves in the past 7 years, and it is the first time I've experienced anything like this.”

“Moving Depot USA - HORRIBLE COMPANY -DO NOT USE THEM! They double charged us, were unprofessional, took over 2 weeks to receive my items when it took only 3 days to drive the distance. I have items missing and no one is looking for them, I received a box that is not mine and they are not trying to get it to the rightful owner - I have broken items too. Moving Depot is the most unprofessional company I've ever seen in my 53 years of life. I used Consumer Advocate to find these companies and they were HORRIBLE. My advice is to move yourself and stay away from moving companies.”

“DONE USE THIS COMPANY!! Not only did they destroy my items, lost 2 boxes, lied to me several times but their insurance plan... THERE ISNT ONE! Watch this video below. If you want your items in one piece don't hire Excalibr Moving Depot. Lawsuit https://www.facebook.com/mandy.sahf/videos/10212836510891796/?__tn__=%2CdlC-R-R&eid=ARDQ6X4PKiCXskNYS2ZPvdiqFb-8moIMDDZjSjZCAG3Pp2Cwkl1sGfCnPBeEm-Eputck55Ua5Wmzcpuq&hc_ref=ARSvKtFVa6CRFbUH8bDdIZgrMfOYhqiXUbPNq4GYPo3Z-ANCjYkdtlua3gve5xztcZc”

“Horrible company! Damaged and lost items including 2 tv’s they packaged, desks, tv consoles, 4 missing boxes, and a missing leaning mirror! They offered me 200.00. What a joke. Please do not book with this headache! I don’t want the 200.00. If I have to fight for years I will! They will take your money and good luck after that!”

“If I could rate a minus zero, that's what they deserve. They change their prices when they arrive to move and then lie to justify. Wouldn't entrust them with anything of mine even if they would do for free. I would only deal with movers who visually see your items to move and then give a quote.”

“job# F6279600 on 06/29/19 during pickup were assured that delivery will happen within the next two weeks. 19 days later on 07/17/19 - still have no idea when our belongings will be delivered, operator didn't provide any updates. Oh yeah, ended up paying $1k over the original quote...”