Novacare Rehabilitation Reviews

“I started my therapy with Nova Care at Powell Ave, in Columbus, OH. on Jan.14th 2025,. When I visited the office for the fist time to agree on the therapy session that I need and how much it will cost, I was informed by the front desk rep that I am so lucky because I have to pay only $400 as deductibles and my health insurance will bay for the rest. This is the only information that was given to me. No one informed me that I have to pay an extra of 40$ for each session that I attend. after getting around 6 or 7 session, I felt OK to be discharged. One week later, I got an email that my invoice is 569$, then I got another invoice by mail showing my invoice is $446.98. I got confused seeing 2 kind of invoices. I called Nova Care office to check on this, they told me that my bill is only $446.98 and the one by email is a mistake because there was a billing system issue. Couple of days later I got SMS message saying that my bill is over due and I must pay the $569. I called again the Nova Care office, they told me that I am supposed to pay only $446.98 and they will send an email to the Management to check and get back to me. Couple of days later, I called the Nova Care office again to check if the Management replied to their email, I was told, that Nova Care Management is still reviewing my invoice case. Today Feb. 25, 2025, I called Nova Care office to check on my invoice status, they said that because I was late in payments, the bill is now more than $600.00 , For me that is theft and rip off for their client. Nova Care did not provide the right information for their client, did not explain about how session cost will be, and now they want the client to pay for something that Nova Care failed in providing the correct information. I will call Nova Care again and bring it with higher Management, as why should I pay for something was not explained to me on my first visit. This is unprofessional type of dealing with a client and I will escalate it to whoever it takes to fix this issue.”

“I started my therapy with Nova Care at Powell Ave, in Columbus, OH. on Jan.14th 2025,. When I visited the office for the fist time to agree on the therapy sessions that I need and how much it will cost, I was informed by the front desk Rep that I am so lucky because I have to pay only $400 as deductibles and my health insurance will pay for the rest, the Novacare Rep did not mention anything about me paying $40 extra for each session that I attend. After getting around 6 or 7 session, I felt OK to be discharged. One week later, I got an email stating that my invoice is 569$, in the same week, I got another paper invoice by mail showing my invoice is $446.98. I got confused seeing 2 kind of invoices. I called Nova Care office to check on this, they told me that my bill is only $446.98 and the one by email is a mistake because there was a billing system issue. Couple of days later I got SMS message saying that my bill is over due and I must pay the $569. I called again the Nova Care office, they confirmed that I am supposed to pay only $446.98 and they will send an email to the Management to check and fix this billing error then get back to me. Couple of days later, I called the Nova Care office again to check if the Management replied to Novacare front desk Rep email, I was told, that Nova Care Management is still reviewing my invoice case. Today Feb. 25, 2025, I called Nova Care office to check on my invoice status, they said that because I was late in payments, the bill is now more than $600.00 , For me as a client that is theft and rip off for me as a client. Novacare did not provide the right information to me as a client, and did not explain about how sessions cost will be, and now they want the client to pay for something that Nova Care failed in providing the correct information. I will call Nova Care again and discuss it with higher Management, as why should I pay for something was not explained to me on my first visit. I called the Novacare billing system and they were rude on the phone by blaming me for not reading the documents that I signed on my first visit. I told them that your front desk Rep told me that I have to pay only $400, so I took her word and signed whatever documents was given to me, but again, she did not say anything about $40 extra per session, and this is not my fault, it is Novacare team fault. This is unprofessional type of dealing with a client and I will escalate it to whoever it takes to fix this issue.”