Regent Restoration of Dallas Reviews

“I had Regent come in by the advice of a plumber. They started my case with the insurance company. They were not a company that worked directly with the insurance company and insured that everything that was billed was valid and billable. for , 2 machines overnight, and a total of 2.5 to 3 hours worth of work for people in my house, I was billed on 02/04/2021 for Water Mitigation $1,015.34 Water Mitigation 1 X $1,015.34 Balance due $1,015.34 I decided to go with the preferred company, ServPro, who mitigated the damage and had 6 machines in my house for 5 days and then 10 blowers in my house for 5 days, carried out hundreds of pounds of affected sheet rock and carpet and charged me $ 6020.89 dollars for 10 days worth of heavy clean up. Regent Restoration got it's feelings hurt when I went with ServPro and over charged me, when I asked for a detailed invoice this is what I got the 3rd time I asked: DESCRIPTION QTY REMOVE REPLACE TAX TOTAL 1. Emergency service call - during 1.00 EA 0.00 200.00 0.00 200.00 business hours 2. Equipment setup, take down, and 4.00 HR 0.00 52.78 0.00 211.12 monitoring (hourly charge) 3. Add for personal protective 4.00 EA 0.00 15.21 4.43 65.27 equipment (hazardous cleanup) 4. Negative air fan/Air scrubber (24 hr 1.00 DA 0.00 82.00 0.00 82.00 period) - No monit. 5. Add for HEPA filter (for negative 1.00 EA 0.00 185.83 14.44 200.27 air exhaust fan) 6. Equipment decontamination charge - 2.00 EA 0.00 31.62 0.71 63.95 per piece of equipment Cat 3 Totals: General Conditions 19.58 822.61 Entry/Foyer DESCRIPTION QTY REMOVE REPLACE TAX TOTAL 7. Dehumidifier (per 24 hour period) - 1.00 EA 0.00 117.43 0.00 117.43 XLarge - No monitoring 8. Contents - move out then reset - 1.00 EA 0.00 75.30 0.00 75.30 Large room Totals: Entry/Foyer 0.00 192.73 I paid the invoice, but this is robbery. This, to me, would say go to ServPro and have your home done correctly.”