Rockhaven Homes Reviews

“Appreciated the friendliness but most importantly the attention to detail”

“Please contact me if you would like to see all the photos in connection with this review. Today was my final walkthrough 2 hours prior to closing. I totally understand that no new construction is perfect and there will be flaws, however some items were unacceptable. When I expressed concern I was told by “Chris” this is a “production home, not custom”. Perhaps not the most considerate reply to a customer. A few weeks prior at the 1st walk I had “Carlos” who was very pleasant but also never followed through on any of the items we blue taped. I didn’t realize wanting a hole they put in my wall properly repaired was “custom”. The answer to many of my concerns was “oh we’ll paint over it”. A whole door frame wasn’t sized properly. Instead of properly measuring the added sheetrock/repairing it properly, the door wouldn’t open/close, the frame & molding were literally hanging off with paint and putty slathered on with a large ragged gap around the entire doorway. I was assured it would be fixed today but returned after closing this evening to the attached photos (but the door does close now”

“Pattern of despicable conduct from licensed agents. WOULD NOT RECOMMEND. We entered a contract and terminated within the financing contingency window, as outlined in the agreement. Despite following all contractual terms, we were met with delays, deflection, and repeated unprofessionalism from multiple members of Rockhaven’s team. Kevin Bryant backtracked on his promise to refund our earnest money, blamed us for “making it hard for him to do his work,” and insisted we weren’t allowed to speak with management or Head Office — that all correspondence had to go through him. After searching MLS listings just to find contact details, we heard from Tiffany Biggins, who made accusatory remarks, misrepresented contract terms, and admitted she didn’t even have the contract in front of her while insisting we were in breach. Shamika Evans, assigned to hand over our refund check, insulted my character and shouted across the parking lot, “Have the day you deserve — you’re rude!” — simply because I didn’t ask how she was upon arrival, not realizing who she was. We finally received our check — but only after escalating to corporate and preparing a formal GREC complaint. If you plan to buy through Rockhaven Homes, document everything, read every line of their agreements, and do not let them pressure you into a purchase. You’ll likely have to chase what’s contractually owed to you — just like we did.”

“Worst excuse of a builder ever finish work was horrible sloppy bad workmanship I have photos you wouldn't believe your eyes! AC is not powerful enough to cool the house. Too much to list.”