Shasta Pool Repair Reviews

“I had to have a new pool pump, etc. replaced by Shasta last year (2018). I ran into some "glitches" after the new equipment was installed, but once things got straightened out, things seemed to be doing ok. Fast forward to 5/2019. My pool started turning green again, so because I went through this whole fiasco last year AFTER the new equipment was installed, I wasn't sure whether it was something to do with my current pool service, or if it was an equipment problem. I decided at that time to switch pool service companies to get a fresh perspective on things. The gentleman with the pool service company took a look at the situation and found some sort of leak in the bottom union which was letting in air, amongst other things. Left alone, these issues could have potentially caused damage to my new equipment!!! Here is where things took a turn for the better!!!!! On 5/2/2019, a service tech by the name of Ray M Hundley (398695) came out and worked for quite some time to try and correct the problem. He stuck to it until he was satisfied that the situation had been properly addressed. He even advised me to let the pool service company know that the filters should be replaced and exactly which ones to use. I was very pleased with the service and would have submitted this review much sooner, but because of past problems, I decided to hold off until I could see if this did, in fact, resolve the situation. I wasn't entirely sure at first, because as you know, it can take some time for a pool to recover when it has started to turn green. That, coupled with my past experiences, made me somewhat hesitant to give any type of review until I had ample time to see how this all played out. I am happy to report that all is well! My pool is looking GREAT thanks in part to the services performed by Mr. Hundley. If I could humbly make one request, it would be to ask that you apologize to Mr. Hundley on my behalf that I did not submit this review sooner. Shasta Pool Repair of Phoenix has a real treasure in him. He is focused, punctual, and courteous, which are the very character traits any company should be proud to have in their employees! Please let him know how deeply I appreciated his attention to details. Thank you.”

“Andy from Shasta has worked with me for many years doing pool repairs and educating me on how to take care of my pool. He has been a tremendous asset to me and has always been upfront and honest in his assessments and his work is flawless. A prime example was his visit today...I had been told I needed a new pump for my pool as it wasn't producing enough pressure to the in-floor heads to make them work properly. Andy came out, assessed and found the pump to be working properly. Andy went through a thorough process of elimination and, after taking the low profile valve apart, found several of the low profile clips to be broken causing low pressure due to them remaining open constantly. Andy repaired what was needed and the in-floor heads were back to normal. Andy saved me about $1000.00 with his attention to detail and his honesty. That's priceless to me as a customer! Andy is a stand-up representative of your company and has been for many years. I can only hope your other representatives are the same.”

“I am a long time ( 12 years ) " raving fan " of Shasta and have had minimal issues with my pool during that period , and when I did I always had a 5 STAR experience. My most recent repairs involved a new variable speed motor and replacement of my pop ups. As in the past the service by every member of Shasta Pool Repair that I dealt with was outstanding. Special KUDO's to Scott K for the new motor, Phil Z for the new gear assembly and many helpful tips on the pop ups, and Alvin ( a diver ) who was here last week to complete the " tri-fecta " of " world class " service. The communication with the service group in making the appointments , along with the timely update as to the technicians arriving , and the personal interaction with me regarding what they were doing , and their professionalism and workmanship all added up to " 1st class service " from start to finish. Congratulations all the way around for a total team effort, and for keeping me a " raving - fan " of Shasta.”

“I have had two homes in the past 46 years and have a Shasta pool in each one. I have been very happy with this builder, and have been extremely happy with the in-pool cleaning system. I have only used Shasta Pool Repair Service all these, and have been very satisfied. Recently, 7/19/17, the heads in the pool were not progressing in the pool. Shasta's Service Technician, Cory Blackwell, replaced all the gears in the turbo, and the heads in the pool as they too very worn. What impressed me was that I did not have to asked him to check everything, He knew what he was doing, replace the submerged heads in an unbelievable fast time and the work was completed in less than an hour. All had a very good rapport with this customer and demonstrated his knowhow in dealing with my pool issue. This is one of your best technicians for the issues I had. Thank you Cory and Shasta.”

“Craig, came out to replace my quick pure 3 as it had stopped working, When Craig got here he checked everything and said all we needed was to replace the main tube on the unit. this saved me about 300.00 dollars and it would have very easy for him to just pull off the old unit and put in the new and go for the bigger bucks. Instead he was honest and did the right thing. This is exactly why when we were looking at all the options/companies to build our pool we decided to go with Shasta. Being a sales person I have come to know how important honesty and integrity are to building long lasting relationships with people you can trust and who trust you. Shasta has our Loyalty and they earned it. Sure wish they had not sold their stores I really miss knowing the people in the stores had a genuine interest in taking care of us and our pool and not just selling us something.”

“I submitted a request-for-service via the website but had to follow up a week later, since no contact from Shasta was forthcoming. Upon my second request, I was contacted within the hour and arrangements were made for service on our pool. I also received an e-mail from Rick Mortensen, Executive Director of Customer Services, apologizing for the lapse in service and ensuring that we were contacted for scheduled services. Rick followed through to make sure that we were also happy with the service as scheduled, and indeed we were. The technician sent, James Engle, was prompt, friendly, knowledgeable and efficient. His work simply could not have been better and I appreciate the courteous follow-up on the part of Rick as well. Thank you to all of the Shasta team for turning this around and making this a very positive service experience!”

“Loved the service and the service repair man Greg Miller. He was good!. Was happy too have the service done in an excellent amount of time. So hot and not to have the pool running was not good but Shasta sent out the order and Greg was here. Did a wonderful super job on the fix. Love the fact that Shasta still stands behind the warranty. We have had our pool for over 14 years and anytime we needed a fix they were there. Honoring the warranty. Not the usual with most things. Thank you Shasta. Your the greatest and so is Greg. The very happy Smiths. Thanks for sending the email. I tried to get into the site to do this but couldn't get the job done. Was blocked so thanks for taking the time to send this. Wanted to do it.”

“The pool was finished in sept. Of 2010. The process was very well done. If there were issues they were all handled very pomptly and professionally. We have the company come out A couple of times per year and do maintenance And Craig is excellent to work with if we need any repair it gets handled right away. He knows his stuff. Shasta has a wartanty program that is outstanding. Once your warranty for the pool is Up they still have a program with a deductible to offset costs of repair. Have not seen very many Pool companies that stand behind their products like Shasta. We would recommend the co. over everyone else . Thanks Shasta!”

“We installed a Shasta Pool 3 years ago, and the family has thoroughly enjoyed it. The only issue we've had relates to the valves that were used for our pool. We have 6 total in our set up for water features, spa jets, spa heater, and the rest of the pool functions. We've had all but 1 valve fail and need to be replaced. Luckily, we have had a great service tech Craig. Craig has taken care of fixing the valves each time they've broken, and has done so promptly and professionally. Otherwise, Shasta has been fantastic, and our pool has been incredible.”

“I had a serious problem in the middle of the night and called Shasta the next morning. The Technician Daniel Lammay arrived and immediately identified the problem. Dan went out of his way to ensure that no other problems would occur, replacing and repairing items that were not operating correctly. Dan was professional and one of the best pool technicians I have seen. Thank you for employees like Dan. He was amazing and I recommend him and Shasta Pools for all pool needs and especially a Shasta pool.”

“Shasta came the day after our call was made. They said someone would call between 7-9 to let us know when a technician would arrive. We receive a call just after 7. The technician arrived exactly when we were told he would. He found the problem immediately and fixed it. He also checked a couple of other things for good measure. This is my second Shasta pool and I would never have any other brand. They stand behind their warranty and they have excellent customer service. Thank you.”

“Craig show up on time and very quickly was able to determine what was wrong with the chlorinator. I then asked about 2 of the heads in the pool and explained what I had done. He was able to replace the 2 heads and the pools works finen. As to the chlorinator we will replace in the spring, since cool weather and fall is coming on and I need little or no chlorine in the pool during this period.”

“I recently had pool equipment repair work performed by Christopher Groce. Chris showed up early, swiftly grasped my ongoing maintenance issues and addressed all of them in a very professional manner. His can-do attitude, exceptional knowledge and urgency to complete the work are all traits I expect in good pool service. Great job Chris and I very much look forward to your next visit!”

“I couldn't rate the Shasta service as it is indicated that "No Address Found". Don't understand that as I've been a customer since 1995 and have had Shasta service for years. It's frustrating when that happens!! So---I couldn't rate the excellent job by the serviceman who replaced three valves that operate my waterfall. Evelyn Hartzog 17633 N. Raindance Rd., Surprise, AZ 85374”

“We have used Shasta Pool services for many years. We decided to return to you for our filter clean as we were not receiving good service from an independent. Our experience this time was outstanding and we had questions answered. We w ill now have Shasta clean our filter on a regular basis. Thank you for good service and experienced personnel. Jo and Ron Davis”

“I had a service call for my 20 year old Shasta pool for a pump leak. Steve Lucas was my tech. He is very professional and fixed the problem very quickly. I had other questions and issues that Steve went over and explained I get detail. I wish all service techs had Steve's customer service skills. Thank you Shasta and Steve for a good service experiance!!!”

“Whenever I am asked about my pool and pool service I always give the same reply- IT HASTA BE A SHASTA. All my experiences with Shasta have been a perfect ten, or a perfect five stars. Everyone is friendly and professional. Device people are prompt and known their stuff. That is why I can say without reservation, IT HASTA BE A SHASTA! Ralph A. Mora”

“I've been a customer for more than 12 years, as I have a lifetime warranty. Customer service has been knowledgeable and efficient in scheduling my appointments. Appointments are generally soon after my call and the techs arrive on time. In my experience, work has been done quickly and correctly the first time. I am definitely a satisfied customer.”

“It was a pleasure interacting with Craig. He was extremely knowledgeable about our system; answered extra questions we had about running our system; showed us how to adjust the pool water level (not part of the problem he came out to service); was here when he said he would be. Everything about this service call exceeded our expectations!”

“Simply the best ! Over ten years to date with Shasta and the service has been nothing but top rate. Very knowledgeable, professional, and to repeat, simply the best customer service going. Given that this is the year 2014 when most companies don't give a damn about their customers post sale, this company is truly a breath of fresh air.”

“We needed to replace our filter unit as it developed a leak (unfortunately it did not last as long as it should have). Our service technician was Phil. He replaced our unit quickly and answered all our questions regarding the filter unit and pool operation in a friendly/helpful manner. Phil was Great to work with!”

“The chlorine generator would not work and kept blowing fuses. Craig Miller came out in an extremely timely manner, diagnosed the problem quickly, replaced the chlorine generator and explained the device, He was extremely professional and very knowledgeable. I was extremely satisfied with the service.”

“Shasta replaced our cool deck. Just want to say that Manuel Rivas-Pena and his crew did an excellant job. Their craftsmanship and attention to detail was outstanding! Our 22 year old Shasta pool looks brand new. They were very professional and we really appreciate their hard work. THANKS SHASTA !”

“Getting an appointment was fast and easy. My appointment was scheduled within a week of my call. The Service Technician took care of the issue and was knowledgeable of other areas I asked about. Gave me some great advice. Also allowed me to watch the repair and ask questions. Very personable.”

“We had several things wrong and the repairman fixed all of them and explained what was wrong with each part. Now our pop-up stations all sequence, the pop-ups all turn and there are no air bubbles in the system. FInally! Very nice. He cleaned up and everything looks great right now.”

“The service technician arrived promptly when expected and was very helpful during the filter cleaning. He spent his time going over every step, which allowed me to take notes. Shasta has been great to work with from the initial sales to build to service call.”

“Phil cleaned my filter and gave me instructions on how to due it myself.he service and help was first rate. craig repaired a cleaning jet and he too was extremely helpful and polite. 5 stars for both both the men and their service”

“Very timely arrival and experienced team. 2 man team arrived and explained the process. They opened the pump and showed me that the motor was in great shape and only needed a capacitor .This saved us the cost of a new pumping system”

“All the people we have worked with have been good and seem to care. Craig Miller was here to check our salt cell and did a fine job. He also showed me a couple of things that are good to know about the schedules for our pool. Thanks”

“Josh Izaguirre and Dave Scheffino came for a 4 year warranty service. Both were professional and explained what they did. I had 4 floor cleaner jets, auto fill part, and gear kit replaced. Both are an asset to Shasta Pool Repair!”