Signs Express Reviews

“My wife and I own a beauty supply store in Grand Prairie, TX. I contracted Signs Express to make my business sign in January. We personally met with someone by the name of Alex, and we put a $3000 deposit down for the company to make the sign. It was agreed that after the sign was installed and everything looked great we would pay the remaining balance. It was also explained to him about a deadline we had for my grand opening, so if we choose his company we need it done by Valentines Weekend. Once we paid the deposit Alex personality changed. He gave excuses saying we have a shortage in workers, and the worker maybe can't do it in time. Our coming soon sign he sent through an Uber instead of having someone install it until our actual sign was finished, and he didn't want to come. We literally had to make many phone calls to finally get Alex to send someone to install the sign. The day of the install Feb. 7th, he sent a confirmation text telling us the worker will be at our store by 1 PM. He then sends another text stating our balance. I called him to see what the reason was for him sending the balance via text message. He said he needed the money before the worker gets started. We already discussed in the office that after it is installed, then he would get paid. He literally sat in the parking lot like we was not going to pay him. I asked him does he do this to all of his clients, and he stated, "No." Soon as he received the money, he drove off and instructed the worker to start. I have never been so offended in my life like this. After he installed, I had to call back for someone to change the lights in the sign, because my sign light would come on one day then next day would not come on. Had to call him back again, because the sign stop coming on again. He sent another worker to fix it. Had to call him back again because it wasn't working again. My sign still isn't working, remind you that it was installed Feb. 7th, and it is now Mar. 29th as of today.”